General terms and conditions of business

1. Contracting party

Your purchase contract is concluded with D-Parts GmbH (D-Parts), Birkenweiher Str. 16, 63505 Langenselbold.

Managing Director: Hassan Niakamal

Commercial Register: District Court of Hanau, HRB 5071

VAT identification number: DE162644744

2. Scope

For contracts for the delivery of goods between the customer and D-Parts, these General Terms and Conditions in the version valid at the time the contract is concluded always apply. Orders can be placed at www.em2go.de by all persons in the Federal Republic of Germany, regardless of origin, nationality or place of residence.

3. Conclusion of contract

The products listed and displayed on www.em2go.de do not represent a legally binding offer. This is a non-binding online catalog. You only place a binding order after completing an order for the goods in your shopping cart. The order confirmation will be sent by email immediately after we receive it. The confirmation of receipt does not constitute acceptance of the contract.

3.1 We can accept your orders by sending a declaration of acceptance in a separate email or by delivering the goods within two working days, whereby the receipt by the customer is decisive. Working days as deadlines are understood to mean all weekdays with the exception of Saturdays, Sundays and public holidays at our headquarters in Langenselbold (Hesse).

3.2 Your information and personal data, which are made available to us, are used by D-Parts exclusively for the processing of orders, the delivery of goods and for the processing of payments. The item you ordered will be delivered by a transport company commissioned by us. For this purpose, we will send the DPDgroup your email address, which we have on file, so that the DPDgroup can inform you by email about the status of your shipment and a specific delivery date.

4.Contract text storage

The contract text will be saved and sent to you by email.

You can view the general terms and conditions at any time at www.em2go.de. As a registered customer logged on to the website, you can view your previous orders at

“My Account” – “Orders”.

5.Contract language

The contract language is German

6. Cancellation policy

Consumers have the following right of withdrawal:

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period for products ordered online is 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last product.

To exercise your right of withdrawal, you must inform us (D-Parts GmbH, Birkenweiher Str. 16, 63505 Langenselbold, info@d-parts.de Tel.: 06184 93140) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post, fax or e-mail). You can use the following model withdrawal form for this purpose, but this is not mandatory.

Sample cancellation form If you want to cancel the contract, please fill out this form and send it back to: D-Parts GmbH Birkenweiher Str. 16 63505 Langenselbold Email: info@d-parts.de I/we hereby revoke the contract concluded by me/us for the purchase of the following goods: Name of consumer(s): Address of the consumer(s): Date: Signature of the consumer(s) (only for notification on paper)

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

You only have to pay for any loss of value of the goods if this loss of value is due to handling which is not necessary to check the quality, properties and functioning of the goods.

The following applies to all other goods: We may refuse repayment until we receive the goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to D-Parts GmbH, Birkenweiher Str. 16, 63505 Langenselbold immediately and in any event no later than 14 days from the date on which you notify us that you have cancelled this contract.

The right of withdrawal does not apply to the following contracts:

- Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

- Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

- Contracts for the delivery of goods if, after delivery, these have been inseparably mixed with other goods due to their nature.

7. Voluntary right of return

Regardless of your statutory rights, D-Parts offers you the following voluntary right of return: You can return any D-Parts product to D-Parts within 30 days of receipt of the goods, without giving any reason. The return period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. We will bear the cost of returning the goods if the item value of the purchased goods exceeds €40.00. Otherwise, you will have to bear the return costs. You will receive this return label after you contact us. We will then send you a return label for free return of your goods. If this return label is not used, you will bear the cost of the return. You will receive a refund for payments already made. For this we will use the same means of payment that you used for the original transaction. Unless something else was expressly agreed with you.

The return must be sent to:

D-Parts GmbH

Birkenweiher Str. 16

63505 Langenselbold

We grant you this voluntary right of return under the following conditions:

– the goods are unused

– the goods are undamaged

– the goods are complete

8. Data backup

Before returning devices with storage media (e.g. Smart Home products with Wi-Fi connection, etc.), please note the following:

You are responsible for backing up your data. Please delete data such as WiFi passwords etc. If deletion is not possible due to a defect, please inform us explicitly that the data exists.

9. Reservation of self-supply

If D-Parts is not supplied through no fault of its own and despite identical orders from reliable suppliers, D-Parts is released from its obligation to perform and can withdraw from the contract. In this case, D-Parts will inform the customer immediately of the unavailability and, in the event of withdrawal, will immediately refund any payments already made to the customer.

10. Delivery/Shipping costs

10.1 All orders in the D-Parts online shop are delivered exclusively to customers with delivery addresses in the Federal Republic of Germany.

10.3 Subject to self-supply, D-Parts will ensure prompt delivery. If part of the order cannot be delivered immediately because D-Parts itself was not supplied on time through no fault of its own, despite having placed identical orders with reliable suppliers, the remaining goods will be delivered without recalculating the flat-rate shipping fee, provided this is reasonable for the customer. In the event of partial delivery, the customer has the right to withdraw from the contract.

11. Price, payment terms

11.1 The prices stated in the online shop for consumers are total prices and include statutory sales tax. Any additional shipping costs that may be incurred are stated separately for the respective products.

11.2 If you choose to pay in advance, we will send you our bank details by email. The purchase price must be credited to our account within seven days of receiving this information. We will then dispatch the ordered goods. If the amount is not credited to our account within seven days, the order will be cancelled.

11.3. PayPal Plus

As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm the use of your data by PayPal and the payment instruction to PayPal. You will receive further information during the ordering process.

11.4. PayPal

If you have chosen PayPal as your payment method, you must be registered there in order to pay the invoice amount, or you must first register and authenticate yourself with your access data. The payment transaction is carried out automatically by PayPal immediately after the payment order has been confirmed.

11.5. Credit card

If you have chosen to pay by credit card, you do not need to be registered with PayPal in order to pay the invoice amount. The payment transaction will be carried out by your credit card company at the request of PayPal immediately after confirmation of the payment order and after you have been identified as the legitimate cardholder, and your card will be charged.

11.6. Direct debit

If you have chosen direct debit as your payment method, you do not need to be registered with PayPal to pay the invoice amount. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will inform you of the date on which your account will be debited (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal will ask its bank to initiate the payment transaction. The payment transaction will be carried out and your account will be debited.

12. Retention of title

As long as full payment has not been made, D-Parts reserves ownership of all goods to be delivered by D-Parts to the customer.

13. Warranty

13.1 The statutory liability for defects applies to all goods.

13.2 If the delivered goods show visible transport damage, the customer is asked to complain to D-Parts as soon as possible. Failure to complain immediately has no effect on your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the transport company or transport insurance.

14. Warranty

We provide a guarantee for our products for a period of 24 months and for wearing parts such as rechargeable batteries for a period of 6 months. The guarantee claim due to a detected defect must be made to us. During the guarantee period, we will process a justified guarantee claim free of charge, either by replacement or repair. The guarantee period begins on the date of purchase of the product and is valid throughout the Federal Republic of Germany. The guarantee granted is in addition to the statutory warranty and does not affect it. The guarantee only applies to non-commercial use of the products. The guarantee does not cover damage caused by accidents, misuse or improper use, fire, contact with liquids, earthquakes or other external causes, as well as intervention or repairs by unauthorized persons. In the event of a guarantee claim, please contact us, enclosing proof of purchase.

15. Alternative dispute participation

The European Commission provides a platform for online dispute resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr/. We are not obliged and generally not willing to participate in a dispute resolution procedure before a consumer arbitration board.

16. Applicable law, place of jurisdiction

16.1 All legal transactions and legal relationships between D-Parts and the customer shall be governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods, but with regard to consumers only to the extent that the consumer is not deprived of the protection granted to him by mandatory provisions of the state in which he has his habitual residence.

16.2 The exclusive place of jurisdiction is Hanau or another legal place of jurisdiction at the discretion of D-Parts, provided that the customer is a merchant within the meaning of the German Commercial Code or a corporation under public law.