These general terms and conditions apply exclusively to all deliveries and services. In addition, the manufacturer's license conditions included with the products also apply. All product names and logos are the property of the respective manufacturers. Product images are examples and may differ from the products delivered. When new catalogs and price lists are published, all previous ones lose their validity.
Deviations from these terms and conditions, supplementary agreements and ancillary agreements must always be made in writing. Our terms and conditions in their latest version apply.
Our information and offers regarding the products and product descriptions we sell are subject to change. In view of the constant technical development and improvement of our products, we reserve the right to make changes to the design and execution compared to the information provided in our various printed materials and our online catalog. This also applies to changes that serve to maintain the ability to deliver. We reserve the right to make printing errors and mistakes. The buyer is advised that he does not have to accept goods that he has not ordered or that have not been ordered in accordance with the order. Returns are at the customer's expense and risk.
Sales contracts are only concluded through a written order confirmation (email is sufficient) or the acceptance of the goods by the customer (and after expiry of the cancellation/return period). By opening the original packaging or the plastic film, the customer acknowledges our copyright protection and the warranty conditions, as well as the license conditions of the manufacturer.
Prices and payment terms:
The prices at the time the goods are ordered apply to delivery. The currency of the prices listed in the catalogue is € (Euro) and does not include the statutory VAT at the time of printing. In addition to the net price, the invoices also show the additional services: shipping costs, insurance, packaging, as well as the VAT applicable at the time of invoicing.
We reserve the right to make price changes that become necessary due to changes in war, customs duties, import and export fees, foreign exchange management, exchange rate fluctuations, allocation goods, the book market due to price fixing, daily prices, etc. Goods can of course be returned in their original condition.
Delivery and delivery times:
Delivery dates are only to be understood as approximate information, which we will adhere to as far as possible, as long as we have promised binding dates in writing. If the delivery deadline is exceeded, the buyer is entitled to set a reasonable grace period in writing.
The delivery period shall be extended in the event of force majeure, strikes or circumstances beyond the Seller’s control, e.g. circumstances affecting subcontractors or production.
We are not responsible for the aforementioned circumstances even if they arise during a delay that has already occurred. In important cases, we will inform the customer of the start and end of such obstacles as soon as possible. The buyer is not entitled to claim damages for delay in delivery unless we are guilty of intent or gross negligence.
Partial deliveries are permitted to a reasonable extent.
In the case of delivery against open invoice (authorities, companies), these are due without deduction and payable within 7 days of the invoice date. In the event of late payment, we are entitled to charge interest on arrears amounting to 5% above the respective base interest rate announced by the Deutsche Bundesbank. In the event of default, we are entitled to refuse all deliveries to the customer, including those from other contractual relationships. We are not liable for any damage resulting from this non-delivery.
Minimum order values Domestic: € 25,- International: € 50,- Flat rate shipping (up to 10kg, domestic) general € 7,95 Flat rate shipping (up to 20kg, domestic) according to cost Shipping costs abroad upon request
The object of purchase remains the property of the seller until all claims to which the seller is entitled under the contract have been settled in full. If the buyer is a merchant for whom the contract is part of his commercial business, the seller retains ownership of the goods until all of the seller's claims from the business relationship, including future claims, including from contracts concluded at the same time or later, have been settled. The buyer is entitled to resell the purchased goods in the ordinary course of business. However, he hereby assigns the claims from the resale to the seller up to the amount of the outstanding purchase price as security. The buyer is permitted to collect the claims as part of his normal course of business. The seller can revoke this permission if there is a legitimate interest - in particular default in payment, cessation of payment, etc. The buyer is prohibited from transferring the reserved goods as security or pledging them. In the event of seizure or other interference by third parties, the buyer is obliged to immediately point out the seller's ownership and to inform the seller by telephone or telegraph, followed by written notification. In the event of processing, combining or mixing with other goods not belonging to the customer, the seller has joint ownership of the new item in proportion to the invoice value of the seller's goods to these other goods at the time of processing, combining or mixing. In the event of negligent breach of contract by the seller, in particular in the event of late payment, the seller is entitled to take back the reserved goods. Taking back the goods by the seller does not constitute withdrawal from the contract, unless the Installment Purchase Act applies.
Any missing or damaged shipping or product packaging must be reported in writing immediately, but no later than three days after receipt of the goods.
Warranty and guarantee:
If the goods are defective or lack promised properties, the seller will, at his discretion, deliver a replacement or make improvements, excluding any other warranty claims by the buyer. If the repair or replacement delivery ultimately fails, the buyer can request a reduction in the price or, at his discretion, cancellation of the contract. Obvious defects must be reported in writing within 2 weeks of delivery. If the buyer fails to comply with this obligation, any warranty claims by the seller are excluded. The seller can demand reimbursement of his expenses if he has taken action based on an error message without the buyer having proven a defect. Any warranty is void for used products.
We provide a guarantee for our products for a period of 24 months and for wearing parts such as rechargeable batteries for a period of 6 months. Warranty claims based on a defect identified must be made to us. During the guarantee period, we will process a justified warranty claim free of charge, either by replacement or repair. The guarantee period begins on the date of purchase of the product and is valid throughout the EU. The guarantee granted is in addition to the statutory warranty and does not affect it. The guarantee only applies to non-commercial use of the products. The guarantee does not cover damage caused by accidents, misuse or improper use, fire, contact with liquids, earthquakes or other external causes, as well as intervention or repairs by unauthorized persons. In the event of a guarantee claim, please contact us, enclosing proof of purchase.
Damages:
Claims for damages arising from positive breach of contract, from negligence when concluding the contract and from tortious acts are excluded against both the seller and his vicarious agents, provided that the damage was not caused intentionally or negligently. This does not apply in the event of a breach of essential contractual obligations. This also does not apply to claims for damages arising from assurances of quality intended to protect the buyer against the risk of consequential damage caused by defects.
Rights and obligations:
The buyer is not entitled to transfer rights and obligations arising from this contract to third parties without the consent of the seller.
Effectiveness:
Should a provision in these terms and conditions be or become invalid, this shall not affect the validity of all other provisions. The place of performance and the exclusive place of jurisdiction for all disputes arising from this contractual relationship is the registered office of the seller, provided that the contracting parties are registered merchants, legal entities under public law or special funds under public law. The law of the Federal Republic of Germany shall apply exclusively.
